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‘Good’ ratings across the board for Rose Vale

Colleagues and people supported at Community Integrated Care’s Rose Vale service in Hoddesdon are delighted to celebrate achieving ‘Good’ ratings in their recent Care Quality Commission (CQC) Inspection.

Members of the Rose Vale team holding a banner that reads, 'We were rated Good!'Praised for their kind, caring and person-centered approach, the team achieved a ‘Good’ rating across the board, in how safe and effective the service is, and how well the service is led.

Speaking of the visit, inspectors said, “People were supported by a caring and kind team to have maximum choice and control of their lives, in the least restrictive way possible and in their best interest. The team placed people’s wishes, needs and rights at the heart of everything they did. People’s quality of life was enhanced by the service’s culture of improvement and inclusivity.”

Inspectors shared comments from the people supported, who they spoke to at the time of the inspection. One person said, “I am very happy, this is my lovely [staff member]. They are very kind.”

Reflecting on the leadership of the team, the report also praised the team’s morale and openness with one another. They particularly applauded the promotion of such a positive working culture, that is “person-centred, open, inclusive and empowering”.

Denise Bone, Service Leader at Rose Vale, said, “I am so proud of my team. Over the past 12 months, they’ve shown unparalleled teamwork and commitment to the people we support. They’ve worked hard with our charity’s internal Quality Team to drive up standards. From learning new things to implementing changes in the way support is delivered, they’ve ensured that people receive the best care possible and can live happy and fulfilling lives. They’re an incredibly caring and compassionate team, and I think that is really reflected and celebrated in our inspection results.”

Edd Terrey, Community Integrated Care’s Managing Director for South and Central, said, “It is fantastic to see the team at Rose Vale receive such glowing results from the CQC. It is clear that they have built brilliant relationships with the people they support and have shown they continually have their best interests at heart.”

He continued, “At Community Integrated Care, we’re incredibly passionate about ensuring the people we support live full and independent lives in their communities. Therefore, I’m especially proud to see the team praised for having a culture that is inclusive, empowering and focused on person-centered care – they’re a testament to our charity and truly embody our vision and values.”

Community Integrated Care employs 5,000 colleagues nationally. To find out more about our charity’s current vacancies, and what it’s like to work for Community Integrated Care, visit

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