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Complex Care Support for People with High and Complex Needs

Every person, no matter how complex their needs, deserves a safe, stable home and the opportunity to live a fulfilling life.

At Community Integrated Care, we provide specialist complex care support for people with learning disabilities, autism, mental health conditions, neurological conditions and behaviours that challenge. We work in partnership with families, local authorities and NHS teams to design long‑term, community‑based complex care packages that create positive outcomes and lasting stability.

With over 35 years’ experience and a proven track record delivering high‑quality complex care across the UK, we are trusted partners in looking beyond placements – and focusing on people, relationships and lives.

Our Complex Care team is led by an experienced Managing Director and specialist colleagues, combining clinical excellence and lived experience to design support with people, not just for them.

Who Our Complex Care Services Support

Our complex care support is designed for:

  • Adults with high and complex support needs
  • People at risk of hospital admission or placement breakdown
  • Individuals transitioning from hospital or secure settings
  • People who require bespoke, outcomes‑focused care packages
  • Families seeking long‑term, stable community support

We take time to understand each person’s history, communication, risks and aspirations, ensuring support is built with, not for, them.

Two people supported at one of our services in St Helens

We're an Outstanding Complex Care Provider

At the Neurological and Complex Care Awards 2025, our Complex Care team in Worcestershire won the Outstanding Complex Care Provider accolade.

The award recognises the incredible work of our Complex Care teams, and how our support goes far beyond care.

Read the story

What sets us apart?

Working together for the best outcomes

We work with clinical and community professionals to make sure every person receives safe, consistent and thoughtful support that keeps improving over time.

Skilled, dedicated teams

Our colleagues are carefully recruited for their values as well as their skills. Teams are highly trained, using trauma-informed practices and approaches that promote dignity, inclusion and confidence. Our low staff turnover ensures stable, consistent support.

Person-led, outcomes-focused

We take time to understand each person - their story, hopes and what makes life meaningful to them. Support is co-created with individuals and their loved ones.

Smooth transitions

We’re experts at supporting people through key life changes – including people moving from hospitals or secure settings into the community for the first time. We focus on supporting people to feel safe and helping to build a life that works for them.

Proven Partnerships

Our success is built on trusted, long-term relationships with commissioners, local authorities, housing partners and families - enabling us to co-design services that transform people’s lives.

For Professionals

Click to here to see what you can expect:

  • Supporting people to thrive in their communities through proactive, personalised approaches that build meaningful and fulfilling lives. 
  • Flexible, responsive teams that adapt to each person’s needs, ensuring great outcomes. 
  • Support built around each stage of life, bringing together positive behaviour support and specialist input when it’s needed. 
  • Clear insight and accountability, with transparent reporting and a strong focus on learning, outcomes and quality assurance. 
  • Smooth, reliable transitions – with thoughtful planning, flexible staffing and strong teamwork to help people settle and feel safe quickly. 
  • Safety, respect and human rights at the heart of everything we do, using trauma-informed approaches that reduce restrictions and follow national best practice, such as STOMP. 

For Families & People Supported

Click here to see what you can expect:

  • We design your support with you and those who love you, so it truly reflects what matters most in your life – your choices, your goals and your aspirations. 
  • Safe, welcoming and stable places to live where you can be yourself – spaces that meet your sensory, emotional, and physical needs. It’s your home or your loved one’s home – never just ‘a service’. 
  • You’ll be supported by a caring, consistent team who take the time to understand you – guided by specialist clinicians. 
  • We’ll support you to stay well and stay connected to the people, passions and places you love. Through our award-winning partnerships and projects, we’ll help you and your loved ones live the best lives possible. 
  • We’ll always keep you informed, listen to your views, and make decisions with you – working as genuine partners every step of the way. 

How we work with you  

  • Get in touch – If you’d like to explore how our Complex Care team can support you, just get in touch using the details below.
  • Co-produce – Together with each person, their family and sector professionals, we create plans that reflect personal goals, needs and aspirations.
  • Design – Once we understand each person, we develop capable environments and assistive technology plans that enable independence.
  • Mobilise – Our team will then go ahead and put everything into place – from recruiting to training – carefully planning a smooth and supportive transition.
  • Continued support – With proactive Positive Behaviour Support and ongoing clinical oversight, we ensure people feel safe, settled and understood.
  • Review & progress – We’ll regularly review each person’s outcomes, celebrate progress and agree next steps together.
Person supported and colleague at table smiling

Testimonials

"As a Clinal Lead on the programme, I have been honoured to work with such a committed and creative service and would recommend you to anyone!"

Alison, Commissioning Partner

"Living in my own home, finding joy, setting goals – it’s more than I imagined possible"

Beth, a person we support

Find out more

Get in touch with us today to speak to a member of our Complex Care team.

Get in touch

People. Passion. Potential.