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Congratulations ‘Outstanding’ Team Leicester!

Community Integrated Care is proud to announce that our team in Leicester have achieved our charity’s very first Outstanding Care Quality Commission (CQC) rating!

Led by Regional Manager, Jennifer Hames, the Leicester Regional Office oversees seven Supported Living services that support 37 people. The CQC inspector praised the team for enabling the people they support to achieve their dreams – from adopting a healthier lifestyle to going on the holiday of a lifetime to LA.

The inspector also praised the Regional Administrator for her incredibly organised approach to staff files, which had recently been overhauled.

Jennifer tells us: “The Leicester team and I are incredibly excited about our Outstanding CQC result. We have a really committed team who have been able to demonstrate how we go the extra mile for the people we support.”

“We have stepped up our Caring and Well-Led ratings from Good to Outstanding from our last inspection, which is a credit to our consistent and passionate management team. I’m incredibly proud of our achievement, and the fact that I have so many spirited and strong colleagues in team Leicester.”

Mark Adams, our CEO, shared his pride in the Outstanding rating for the team: “This is an historic day for our charity, and for the incredible team who have worked so hard to achieve this.”

“I urge all of our teams to take inspiration from Jennifer and her team as they strive to reach ‘Outstanding’ – there is lots we can all learn from this fantastic result. This is a shining example of how a special manager and a special team can achieve the very best results.”

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