Complex Care

At Community Integrated Care, we believe every person – no matter how complex their needs – deserves to live a fulfilling life in a place they can truly call home.

For over 35 years, we’ve been trusted partners to local authorities, NHS teams and families across the UK, delivering high-quality, person-centred support for individuals with learning disabilities, mental health conditions, specialist behavioural needs and autistic people.

Too often, people with complex needs are let down by systems that prioritise placements over lives, and short-term solutions over long-term stability. We believe they deserve more: a trusted home, a team who understands them and a responsive support plan shaped by their voice.

Our Complex Care division is led by an experienced Managing Director and a team of specialist colleagues, combining clinical excellence and lived experience to design support with people, not just for them.

We're an Outstanding Complex Care Provider

At the Neurological and Complex Care Awards 2025, our Complex Care team in Worcestershire won the Outstanding Complex Care Provider accolade.

The award recognises the incredible work of our Complex Care teams, and how our support goes far beyond care.

Read the story

Working together for the best outcomes

We work with clinical and community professionals to make sure every person receives safe, consistent and thoughtful support that keeps improving over time.

Skilled, dedicated teams

Our colleagues are carefully recruited for their values as well as their skills. Teams are highly trained, using trauma-informed practices and approaches that promote dignity, inclusion and confidence. Our low staff turnover ensures stable, consistent support.

Person-led, outcomes-focused

We take time to understand each person - their story, hopes and what makes life meaningful to them. Support is co-created with individuals and their loved ones.

Smooth transitions

We’re experts at supporting people through key life changes – including people moving from hospitals or secure settings into the community for the first time. We focus on supporting people to feel safe and helping to build a life that works for them.

Proven Partnerships

Our success is built on trusted, long-term relationships with commissioners, local authorities, housing partners and families - enabling us to co-design services that transform people’s lives.

For Professionals

Supporting people to thrive in their communities through proactive, personalised approaches that build meaningful and fulfilling lives.

Flexible, responsive teams that adapt to each person’s needs, ensuring great outcomes.

Support built around each stage of life, bringing together positive behaviour support and specialist input when it’s needed.

Clear insight and accountability, with transparent reporting and a strong focus on learning, outcomes and quality assurance.

Smooth, reliable transitions – with thoughtful planning, flexible staffing and strong teamwork to help people settle and feel safe quickly.

Safety, respect and human rights at the heart of everything we do, using trauma-informed approaches that reduce restrictions and follow national best practice, such as STOMP.

For Families & People Supported

We design your support with you and those who love you, so it truly reflects what matters most in your life – your choices, your goals and your aspirations.

Safe, welcoming and stable places to live where you can be yourself – spaces that meet your sensory, emotional, and physical needs. It’s your home or your loved one’s home – never just ‘a service’.

You’ll be supported by a caring, consistent team who take the time to understand you – guided by specialist clinicians.

We’ll support you to stay well and stay connected to the people, passions and places you love. Through our award-winning partnerships and projects, we’ll help you and your loved ones live the best lives possible.

We’ll always keep you informed, listen to your views, and make decisions with you – working as genuine partners every step of the way.

How we work with you

Discovery – Let’s start with a conversation – just get in touch with our Complex Care division using the details below.
Co-produce – Together with each person, their family and sector professionals, we create plans that reflect personal goals, needs and aspirations.
Design – Once we truly understand each person, we develop capable environments and assistive technology plans that enable independence.
Mobilise – Our team will then go ahead and put everything into place: from recruiting to training, carefully planning a smooth and supportive transition.
Continued support – With proactive Positive Behaviour Support and ongoing clinical oversight, we ensure people feel safe, settled and understood.
Review & progress – We’ll regularly review each person’s outcomes, celebrate progress and agree next steps together.

Person supported and colleague at table smiling

Testimonials

"As a Clinal Lead on the programme, I have been honoured to work with such a committed and creative service and would recommend you to anyone!"

Alison, Commissioning Partner

"Living in my own home, finding joy, setting goals – it’s more than I imagined possible"

Beth, a person we support

Find out more

Get in touch with us today to speak to a member of our Complex Care team.

Get in touch

We're an Outstanding Complex Care Provider