Please ensure Javascript is enabled for purposes of website accessibility Skip to Content
A colleague looking at a person we support who is in a wheelchair. Both are outside on grass

Complex Care

At Community Integrated Care, we believe everyone, regardless of how complex their needs may be, deserves a fulfilling life in a place they can truly call home.

For more than 35 years, we’ve supported local authorities, NHS teams and families across the UK, providing high-quality, person-centred support for people with learning disabilities, mental health conditions, specialist behavioural needs and autistic people.

However, too often, people with complex needs are offered short-term solutions rather than lasting stability. We believe they deserve more: a home they can trust, a team that understands them and support shaped around their individual needs and aspirations.

That’s why our Complex Care division brings together experienced leaders and specialist colleagues who combine clinical expertise and lived experience to co-design support with the people we serve. As a result, we create tailored support that helps people achieve positive outcomes and live fulfilling lives.

We're an Outstanding Complex Care Provider

At the Neurological and Complex Care Awards 2025, our Complex Care team in Worcestershire won the Outstanding Complex Care Provider accolade.

Importantly, the award recognises the incredible work of our Complex Care teams and how our support goes far beyond care.

Read the story
Three people looking at the camera. Two of them are holding award certificates

Creating Environments For People to Thrive

Our Head of Complex Care for Scotland, Nadia Khan, joined a special webinar with the PBS Community of Practice in Scotland - hear her insights and thoughts in this exclusive blog.

Read blog
A woman smiling at the camera with the Community Integrated Care logo edited next to her face

What sets us apart?

Working together for the best outcomes

We work with clinical and community professionals to make sure every person receives safe, consistent and thoughtful support that keeps improving over time.

Skilled, Dedicated Teams

Our colleagues are carefully recruited for their values as well as their skills. Teams are highly trained, using trauma-informed practices and approaches that promote dignity, inclusion and confidence. Our low staff turnover ensures stable, consistent support.

Person-Led, Outcomes-Focused

We take time to understand each person - their story, hopes and what makes life meaningful to them. Support is co-created with individuals and their loved ones.

Smooth Transitions

We’re experts at supporting people through key life changes – including people moving from hospitals or secure settings into the community for the first time. We focus on supporting people to feel safe and helping to build a life that works for them.

Proven Partnerships

Our success is built on trusted, long-term relationships with commissioners, local authorities, housing partners and families - enabling us to co-design services that transform people’s lives.

For Professionals

Click to here to see what you can expect:

  • Supporting people to thrive in their communities through personalised approaches that create meaningful lives.

 

 

 

  • Flexible, responsive teams that adapt to changing needs and deliver positive outcomes.

 

 

  • Support tailored to every stage of life, with positive behaviour support and specialist expertise when needed.

 

 

  • Clear oversight and accountability, with transparent reporting and a focus on quality and outcomes.

 

 

  • Smooth transitions through careful planning, flexible staffing and strong teamwork.

 

 

  • Safety, respect and human rights at the heart of everything we do, using trauma-informed approaches that reduce restrictions and follow best practice.

 

For Families & People Supported

Click here to see what you can expect:

 

  • We design support around you and the people who matter most, focusing on your choices, goals and aspirations.

 

 

  • We provide safe, stable homes where you can be yourself and feel valued. It’s always a home, never just a service.

 

 

  • You’ll be supported by a consistent team who understand your needs, with guidance from specialist clinicians.

 

 

  • We help you stay well and connected to the people, interests and communities you love through our partnerships and projects.

 

 

  • We listen, keep you informed and make decisions with you, working together every step of the way.

 

How we work with you  

  • Discovery – Let’s start with a conversation – just get in touch with our Complex Care division using the details below.
  • Co-produce – Together with each person, their family and sector professionals, we create plans that reflect personal goals, needs and aspirations.
  • Design – Once we truly understand each person, we develop capable environments and assistive technology plans that enable independence.
  • Mobilise – Our team will then go ahead and put everything into place: from recruiting to training, carefully planning a smooth and supportive transition.
  • Continued support – With proactive Positive Behaviour Support and ongoing clinical oversight, we ensure people feel safe, settled and understood.
  • Review & progress – We’ll regularly review each person’s outcomes, celebrate progress and agree next steps together.
Two people sat outside smiling at the camera. One person is someone we support and the other person is a colleague

Testimonials

"As a Clinal Lead on the programme, I have been honoured to work with such a committed and creative service and would recommend you to anyone!"

Alison, Commissioning Partner

"Living in my own home, finding joy, setting goals – it’s more than I imagined possible"

Beth, a person we support

Find out more

Get in touch with us today to speak to a member of our Complex Care team.

Get in touch

People. Passion. Potential.