Eliot Gardens rated ‘Outstanding’ by CQC

Eliot Gardens, our Extra Care service located in Wigan, has been rated ‘Outstanding’ by the Care Quality Commission (CQC). The service was awarded the highest CQC rating in three areas; it’s responsiveness, effectiveness, and leadership, following an inspection in November 2018. It was also awarded ‘Good’ in two other areas, safety and caring, being awarded an ‘Outstanding’ rating overall. 

The service provides accommodation and personal care for up to 35 people, mainly living with mental health concerns. The people supported live in their own one-or two-bedroom apartments, with different levels of support provided on people’s individual needs.

The CQC report stated that at Eliot Gardens, “Maintaining and promoting people’s independence was a common theme throughout the staff team’s approach” and that “The service focussed on empowerment by understanding individual need and motivation and building on people’s goals and strengths.”

The home was praised for its excellent links in the community and its innovative approaches to tackling social isolation in care settings. The report states: “The service ensured they reached out to everyone. They had engaged with Community Circles supported by the local authority to improve the impact of social isolation for some people. Volunteers were matched with people to explore their experience and build more social interaction based on the person’s wishes. We reviewed three people’s journey’s in Community Circles. We found people had been supported to achieve positive outcomes.”

The service was also highly praised for its leadership, the CQC report reads: “The home was exceptionally well led. People supported, their relatives and staff praised the management and leadership. They identified the innovative and positive impact they had on the service and the significant improvements that had been achieved.”

Andrea Lyon, Registered Manager at Eliot Gardens, said, “We are absolutely delighted with the recent ‘Outstanding’ rating we have achieved from the CQC. Everyone on the team works incredibly hard to ensure that the people we support live the best lives possible. The rating demonstrates this and we look forward to continue working with our partners in the local community which all had a role to play in this fantastic rating.”

Samantha Brennan, Community Integrated Care’s Managing Director for the North West, said, “As a social care charity Community Integrated Care exists to deliver world-class support for those in need. Eliot Gardens is a terrific example of how this support can be provided in a highly person-centred way, involving those we support and their loved ones to make their care as responsive as possible to the person’s needs.”

She continued: “The entire team at Eliot Gardens are entirely dedicated, and this ‘Outstanding’ rating is testament to all their hard work. Everyone here at Community Integrated Care is immensely proud.”